Controversie e prove

How to attach a WhatsApp chat to a consumer complaint

The portals take a PDF, not audio. Upload the export of your chat with the company and get a dated record, every voice message written out, ready to attach.

Analizza la tua chatTrascrivi i tuoi vocaliVedi tutto per iscrittoLeggi un vocale gratis

Le foto restano sul tuo dispositivo; di un video viene inviata solo la traccia audio che il browser estrae.
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How it works

Export the conversation with the company

In WhatsApp, open the chat with customer service and export it with media. With media, the agent's voice messages travel inside the .zip.

See the price and confirm

Guarda il prezzo esatto nella schermata di caricamento. Sblocca la conversazione completa solo quando ne vale la pena.

Download the record and attach it

Download the record as a PDF and attach it on the portal. The same record also comes as a much smaller TXT, for a portal with a tight limit.

Before you attach it

Each portal has its own attachment limit. The export steps are in the Android and iPhone guides. For a text-only chat, the free reader already makes the PDF at no cost.

What each portal accepts

Read on each portal's help pages in September 2026. The portals change these rules without notice, so check before you send.

consumidor.gov.br: up to 5 attachments of up to 1 MB each. It takes PDF and TXT, with a file name under 80 characters.
Reclame Aqui: up to 3 files in PDF, PNG or JPG, up to 5 MB, and only when the complaint is published.
Procon: each Brazilian state runs its own system. On Procon-SP, up to 6 files of up to 2 MB each.
consumidor.gov.br and Reclame Aqui take no audio file. What was said in a voice message reaches the complaint only in writing.

Where to save the export

Do this on the phone that holds the chat with the company, before you delete anything. The last step is the one that goes wrong most:

Tocca Google Drive e salva lì il file. Alcuni telefoni mostrano anche Salva come file, che lo mette in Download.
Su iPhone, tocca Salva su File e scegli una posizione. Il .zip viene davvero salvato e puoi ritrovarlo nell'app File.
L'esportazione non ha una cartella fissa. È il pannello di condivisione a decidere dove finisce: l'app File su iPhone, Google Drive su Android, oppure una casella di posta, quando viene inviata per email.

What the record does not do

It organizes the conversation for whoever reads the complaint. What happens next depends on the agency and on your case.

It does not promise that the complaint is accepted or that the company answers. ThreadRecap gives no legal advice.

It does not prove the conversation was never altered. No tool can prove that from an export, so keep the original .zip and the chat on your phone.

A machine writes out the voice messages, and machines mishear. Check the lines that matter most before you attach it.

Key benefits

The conversation with the company in order, with a date and time on every message
Every voice message from the agent written out where it was sent
A PDF to attach and a smaller TXT for the portal with a 1 MB limit
The price of the whole conversation on screen, before anything is processed
The name of whoever sent each message, as the export records it
No promise about the outcome of your complaint

Common complaints

An order that never arrived

The shop promised a date and a refund on WhatsApp, then stopped answering.

A charge that should not exist

The phone company's agent confirmed the cancellation in a voice message, and the charges kept coming.

A repair that never happened

The technician agreed the job in a voice message and never came back.

A trip that went wrong

The agency moved the flight by message and will not return the difference.

Domande? Risposte.

The portals take attachments, and the conversation with the company is often the one that shows what was agreed. How much weight it carries depends on the agency and on your case, and no tool guarantees the outcome.

consumidor.gov.br and Reclame Aqui take no audio file. That is why every voice message becomes text in the record, with the date it was sent, and whoever reads the complaint listens to nothing.

The same record also comes as a TXT, which is much smaller, and consumidor.gov.br takes TXT. Check the file's size before you send it.

Only if the chat has voice messages. Without media, the export carries the text alone. With media, it also carries the voice messages, which become text in the record.

The price follows the size of the conversation, with its voice messages counting towards that size. It shows on screen before anything is processed, and one payment covers the whole conversation.

No. The company sees only what you attach to the complaint. On Reclame Aqui, attachments are visible to you and the company only, never to the public.

Privacy e sicurezza

L'elaborazione della chat avviene localmente nel tuo browser. Per l'analisi AI, il testo viene inviato con dati di carta e di banca, numeri di documento e password sostituiti da segnaposto.
La tua chat viene conservata sui nostri server in modo che la tua analisi resti accessibile. Hai il pieno controllo: puoi eliminarla in qualsiasi momento dalla tua dashboard. Non viene mai usata per addestrare modelli e viene condivisa solo con i fornitori che fanno funzionare il servizio.
Foto, file video e il loro contenuto visivo non lasciano mai il tuo dispositivo. Per la trascrizione, inviamo il testo della chat e l'audio di ogni messaggio vocale, inclusa la traccia audio che il tuo browser estrae da ogni video.

Ultimo aggiornamento: 28 settembre 2026

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Come esportare una chat WhatsApp su Android

Passo dopo passo, con il passaggio del pannello di condivisione che decide se poi riuscirai a trovare il file.

Come esportare una chat WhatsApp su iPhone

Passo dopo passo: esporta con o senza media, individua il file .zip e _chat.txt per l'analisi.

Casi d'uso

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