Deleting your ThreadRecap account

Open the app, go to Profile, and tap Delete my account. Type your email address to confirm.

Sign in and open Settings, then Account. The deletion form is at the bottom of that page and asks you to type your email address to confirm.

You do not have to close the account to remove what you uploaded. Open the recap, and two things can go, separately:

• Delete analysis removes that recap, the conversation text behind it, its audio, its documents and its exports.
• Delete stored audio files removes only the voice messages and keeps the recap.

Both exist in the app and on the website, both happen immediately, and neither can be undone.

Immediately, and without a recovery window:

• Your profile and sign-in credentials
• Every recap, along with the conversation text behind it
• Voice-message audio and the transcripts made from it
• Documents generated from your conversations, and the follow-up chats
• Connected integrations and their access tokens
• Your email history with us

Two things survive deletion, neither of which identifies you:

• Invoices for purchases you paid for. Portuguese tax law requires them to be retained, and they are kept for that purpose alone.
• For each conversation, one de-identified sentence about why it was made, and labels describing it: its type and purpose, its language and country, its size, whether it was a group, the credits it used and the month it was made. None of it links back to you: no name, email, account id or conversation id is kept with it.

Balance left on your account is lost when you delete it. Before deleting, spend it or ask us to refund the unspent part to your original payment method.

Write to us from the email address on the account and we will delete it for you. We may ask you to confirm something only the account holder would know, because a deletion request is irreversible and we will not act on one we cannot verify.