How can we help?
A person reads every message and answers it. Pick the door that fits, or write to us by e-mail.
- A person answers, never a bot
- Answered within 2 business days
Support
An export that won't open, an analysis that didn't arrive, the app. Tell us what you see on screen and we take it from there.
Payments and refunds
A charge, your balance or a refund. If we cannot deliver, the full amount returns to your balance at once, or to your card if you ask. A file that fails or is wrong: tell us within 7 days.
Business
Volume, a team, or a partnership. Tell us what you need and how many conversations.
Before you write
Most questions already have an answer
Export won't work
Advanced chat privacy, a file too large, the Android share sheet: the fix for each.
Voice messages missing
The export was made without media. Export again with Include media.
Analysis didn't arrive
Most are ready in minutes. Where it appears, and what to send us if it doesn't.
A refund
Balance by default, card on request. What counts, and how to ask.
When you write
What helps us answer fast
- The message you see on screen, word for word, or a screenshot of it
- Your phone or browser, and whether you used the app or the website
- The e-mail address you paid with, and which purchase it is about
- Never your conversation. We can look into the problem without it.
- Usual reply time
- 2 business days