Refund policy
When your money comes back, where it goes, and how to ask. This page restates our Terms in plain words; the Terms are the binding text.
Last updated: October 16, 2026
On this page
Before delivery
When you buy, the analysis starts right away. Until it has been delivered, you can still withdraw: write to us and we return what you paid.
If we cannot deliver
If a purchase cannot be delivered, the full amount returns to your ThreadRecap balance, ready to spend right away. The card charge stays on your statement. If you want it back on your card instead, ask us.
If a file fails or is wrong
Tell us within 7 days of delivery and we return what you paid, to your ThreadRecap balance, or to your card if you ask.
Balance you added in advance
Balance does not expire. On request, we refund the part you have not spent to the original payment method.
Your legal rights
None of this limits the refund rights the law gives you.
How to ask
Write to us from the Help page or by e-mail, from the address you paid with. Say which purchase it is. We never need your conversation to process a refund.
Questions about a refund?
Open the support form or write to us by e-mail.