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Export guides & troubleshooting

The WhatsApp export limit everyone quotes is not the one you will hit.

Exports we receive regularly carry more than the widely repeated caps. What matters is what your file actually covers, and that takes ten seconds to check.

  • Photos & videos stay on your device. Audio sent for transcription only if you opt in. If you select a video, your browser extracts and sends only its audio track for transcription; the video and its visual content stay on your device.

How to check what your export covers

1

Export the chat

Export the chat, choosing media only if the voice messages matter to you.

2

Check the preview

Upload the intact .zip and use preview to check the available date range.

3

Confirm the coverage

If that date goes back far enough for what you need, the export is complete enough.

Now that you have the export

Upload the .zip and get a summary, a timeline you can follow, and every voice message in writing. The preview and the price are free to look at, so nothing is spent before you decide.

Upload the export

What the numbers really mean

The caps you have read about are a rough guide at best, and often wrong.

Why the quoted numbers do not hold

Nearly every guide repeats the same two figures. Real exports do not respect them.

  • What we see — single exports arriving here have carried well past 40,000 messages without media, and, with media attached, far past 10,000. Not merged files: one export, one upload.
  • Why the numbers spread anyway — they are plausible, they are repeated by every article on the subject, and almost nobody has a chat long enough to test them.
  • What actually varies is your device, your app version, and how much space it has. That is why a figure copied from an article cannot tell you whether your own export is complete.

What to do instead of trusting a number

WhatsApp's standard export does not let you choose a date range, so you cannot request a specific slice.

  • Export without media when you only need the text. The file is smaller and usually reaches further back, but it carries no voice-message files.
  • Check coverage, not a cap. Upload the intact ZIP and use preview to see its available date range before you rely on it for a decision, a record, or a summary.
  • Keep the original .zip as WhatsApp produced it. Do not assemble a replacement by pasting copied messages: the format and the surrounding context come out incomplete.

Once you have the export

Upload to ThreadRecap — summaries, action items, meeting minutes

No fixed message count per chat on our side

Voice messages transcribed when you include media in the export

Parsing happens in your browser. Chat stored on our servers, delete anytime from your dashboard

Works for 1:1 and groups (focus on 2–5 participants)

Re-export later to update the same conversation

What you can do after export

Summarize the chat

Decisions, action items, open questions.

Get meeting-style minutes

Agenda, decisions, actions.

Transcribe voice messages

Include media in the export and the voice messages are transcribed.

Keep it current

Update an existing analysis when the conversation continues.

Questions? Answered.

Privacy and security

Parsing happens in your browser; only necessary data is sent.

Stored on our servers. Delete anytime from your dashboard.

Photos, video files, and their visual content never leave your device. For transcription, we send chat text and selected audio, including an audio track your browser extracts from a video.